Name the game
Tell us which HALUDOS title you are playing and whether you use iOS, Android, or the web.
Player support
Let’s get you back to the game.
Find quick guidance below or send us the details of what happened. The game name, platform, and a clear description are the best place to start.
Email player supportBefore you write
Include the details that help us investigate.
Describe what happened
Share the steps before the issue, what you expected, and what appeared instead. A screenshot can help.
Protect private details
Never send passwords, full card numbers, or complete payment credentials. Store receipts may be redacted.
Quick answers
Common support questions
Store and device settings can resolve many common issues before you need to contact us.
The game will not open or keeps closing. What should I try?
Close and reopen the game, restart your device, confirm that the operating system and game are updated, and check that enough storage is available. If the issue continues, email us with your device model and software version.
I have a question about a purchase.
Purchases are processed by the store where you downloaded the game. Review the purchase history and support options in the App Store or Google Play first. If an in-game item did not appear, contact us with the game name and a redacted receipt or transaction reference.
How do I request deletion of game-related data?
Email contact@haludos.com with the subject “Data deletion request,” the game name, your platform, and any player or support ID shown by the game. Do not include passwords or payment-card details.
Where can I find official game links?
The Games page contains the active, verified store or web link for every current HALUDOS title. Browse the catalogue.
Still need help?